Contact

We’re always happy to help.

Because many pieces at The Lux Edit are produced in small batches and select items are made-to-order, our team personally handles every inquiry — from order updates to product questions. Email is the fastest and most reliable way to reach us, and we respond to messages in the order they are received.

Email: itstheluxedit@gmail.com
Response Time: Typically within 24 business hours (Monday–Friday)

Before Reaching Out

Many questions can be answered quickly on our site:
• Shipping & Processing Times
• Returns & Exchanges
• Care Instructions
• Order Tracking (tracking is emailed once your order ships)

Order Assistance

If you’re contacting us about an order, please include:
• Order Number
• Name used at checkout
• Photos (if regarding a return, exchange, or product concern)

Including this information helps us assist you much faster.